Hi Janes,
I would like to apologize that you didn't receive a resolution with your engraving, and I should've been more on top of responding back to find a solution for your design. It was a complex design with over 660 characters, and I was unable to think of a way to shorten it to around 40 or so that would be able to fit on the Hanafuda Earrings. Additionally, at that time I hadn't heard back from the specialist who does engravings on how small he could engrave, so I didn't have an answer to give to you.
Regardless, it's no excuse that you didn't receive a resolution, and I am truly sorry that you weren't happy with the service you have been provided. I hope to improve the speed and quality of our customer service, as currently it is just us, the jewelers, responding to messages. While customer inquires and concerns are very important to us, most of our time is spent working on the jewelry pieces. I appreciate the patience of everyone reaching out, and I hope that in the future if there is something that I can help you with I can be of better help!
Best regards,
Cole
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