Shipping policy
Fulfillment time
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 1-4 business days for our team to process your order upon confirmation of payment. Each order goes through a quality control inspection and is hand packaged into a shipping box in preparation for the journey to you. For pre-sale fulfillment times visit our FAQ pre-sale section.
During sale periods and peak volumes during the holidays, we ask that you allow up to 7 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
Shipping
We offer worldwide shipping for all orders. Average shipping time to the USA is 3-5 business days via USPS. International tracked shipments are expected to arrive within 14-21 business days, this excludes any weekends or holidays. Final delivery for international packages will be processed by your country’s local postal service.
Shipping Rates
Our shipments are calculated at checkout based on your location and the order weight. All shipments are provided with an order tracking number that will be emailed to you when your package is shipped.
All USA and International Tracked purchases over $100 USD receive free shipping.
Express shipping is also available at checkout - rates may vary.
*Overweight packages are subject to different shipping rates. For an accurate shipping quote, add items to your cart, check out, and enter your shipping information.
Tracking
As soon as your order is fulfilled, you will receive an email with your tracking information. You can use that link to check where your parcel is located. Sometimes, it may take a couple of days for the information to be updated, but you can always reach out to check you order status through our contact page.
Delayed Package
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control.
We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost packages to the best of our ability.
In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us with your order number.
Customs, Taxes, and Duties
Customs, taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.
Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.